1. Who We Are and Who This Policy Covers
This Privacy Policy is published by pk365apk ("we", "us", "our"), the operator of the pk365apk online gaming platform available at pk365apk.ws and through the official pk365apk mobile application. pk365apk is an online gaming platform built specifically for players in Pakistan, offering live casino, card games, crash games including Aviator, PSL cricket betting, poker and a full suite of PKR deposit and withdrawal services.
This policy applies to every person who visits the pk365apk website or app, registers a player account, makes a deposit or withdrawal, participates in any pk365apk promotion, or contacts our support team. It covers all personal data that pk365apk collects, processes, stores or shares in connection with those activities.
By using the pk365apk platform you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the pk365apk Terms and Conditions and the Responsible Gaming Policy.
Plain summary: This policy tells you what personal information pk365apk collects, why we collect it, how we protect it and what rights you have over your own data. We have written it clearly so that any Pakistani player can understand it without needing a legal background.
2. Personal Data We Collect at pk365apk
pk365apk collects different categories of personal data depending on how you interact with the platform. Below is a complete breakdown of what we collect and the source of each category.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number and CNIC images | Provided by you during registration and KYC verification |
| Contact Data | Mobile number, email address | Provided by you during registration |
| Financial Data | Easypaisa/JazzCash wallet number, bank account details for IBFT, card type and last four digits | Provided by you when making deposits or withdrawals |
| Transaction Data | Deposit and withdrawal history, amounts, timestamps, payment methods used, PKR balances | Generated automatically by your account activity |
| Gaming Data | Game history, bet amounts, session durations, game types played, win/loss records | Generated automatically during gameplay on pk365apk |
| Technical Data | IP address, device type, browser, operating system, app version, session tokens | Collected automatically when you access pk365apk |
| Usage Data | Pages visited, features used, time spent on platform, click patterns | Collected via analytics tools during your session |
| Communications Data | Support chat transcripts, emails sent to pk365apk, complaint records | Generated when you contact pk365apk support |
2.1 Data We Do Not Collect
pk365apk does not collect, request or store full payment card numbers. Card payments are processed through PCI-DSS-compliant payment gateways that handle full card data without transmitting it to pk365apk. We also do not collect data about your racial or ethnic origin, religious beliefs, political opinions, biometric data or health information unless specifically required for responsible gaming purposes and with your explicit consent.
3. Why pk365apk Collects Your Personal Data
Every category of data that pk365apk collects is used for a specific, documented purpose. We do not collect data speculatively or hold more data than we need for the purposes listed below.
3.1 Operating Your Account
Identity, contact and financial data are required to create and maintain your pk365apk account, verify your identity, process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card, and communicate important account notifications such as security alerts, transaction confirmations and policy updates. Without this data, pk365apk cannot legally operate a real-money gaming account for you.
3.2 Regulatory Compliance and Anti-Fraud
pk365apk is required to verify player identities, maintain transaction records and monitor account activity for signs of fraud, money laundering and problem gambling. CNIC verification, KYC documentation and transaction history records are maintained to comply with these obligations. Your gaming data is monitored to detect unusual betting patterns that may indicate account compromise or fraudulent activity.
3.3 Improving the Platform
Technical and usage data collected through analytics helps pk365apk understand how players interact with the platform, which features are used most, where performance issues occur and how the overall player experience can be improved. This data is analysed in aggregate and anonymised form where possible and is not used to make decisions about individual players.
3.4 Responsible Gaming
Gaming data including session durations, bet frequencies and deposit patterns is used by pk365apk's responsible gaming systems to detect indicators of problem gambling behaviour. Where these indicators are detected, pk365apk may proactively reach out to the player or apply responsible gaming interventions as required under our Responsible Gaming Policy.
3.5 Marketing and Promotions
Where you have given consent, pk365apk may use your contact data to send promotional communications about bonuses, new games and special offers. Consent to marketing is entirely optional and can be withdrawn at any time. See Section 9 for full details on marketing communications and how to opt out.
4. Legal Basis for Processing Your Data
pk365apk processes your personal data on the following legal grounds depending on the type of data and the purpose of processing:
- Contractual necessity: Processing your identity, contact, financial and transaction data is necessary to operate your pk365apk account and fulfil the agreement between you and pk365apk as set out in the Terms and Conditions.
- Legal obligation: KYC verification, anti-money-laundering monitoring and record-keeping of financial transactions are required by applicable law and cannot be avoided.
- Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and analytics for platform improvement are pursued on the basis of pk365apk's legitimate interests, balanced against your privacy rights.
- Consent: Marketing communications, optional cookies and any processing not covered by the above bases are carried out only with your explicit consent, which you can withdraw at any time.
5. How pk365apk Stores and Secures Your Data
The security of your personal data is taken seriously at every level of pk365apk's infrastructure. The following measures are in place to protect your information:
5.1 Encryption
All data transmitted between your device and pk365apk servers is protected by 256-bit SSL (TLS) encryption. This is the same standard used by banks and major financial institutions. The padlock icon in your browser address bar confirms that your connection to pk365apk is always encrypted. Data stored in pk365apk's servers is encrypted at rest using industry-standard encryption.
5.2 Access Controls
Access to personal data within pk365apk's systems is restricted on a strict need-to-know basis. Only staff whose roles require access to specific data categories are permitted to view that data. All internal data access is logged and audited. Staff with access to sensitive player data complete data protection training as part of their onboarding.
5.3 Security Monitoring
pk365apk's technical infrastructure is continuously monitored for unauthorised access attempts, unusual data access patterns and potential security vulnerabilities. Penetration testing is carried out periodically. Any confirmed data breach that poses a risk to players will be handled in accordance with applicable incident response procedures.
Despite these measures, no online system is completely immune to risk. You also play an important role in protecting your own data by keeping your pk365apk login credentials confidential and using a strong, unique password. If you suspect unauthorised access to your account, contact pk365apk support immediately.
6. Who pk365apk Shares Your Data With
pk365apk does not sell your personal data to any third party. We do not share your data with advertisers or third-party marketing companies. Your data is shared only in the following limited circumstances and always with appropriate safeguards in place:
6.1 Payment Service Providers
When you make a deposit or withdrawal, the relevant transaction data (wallet number, amount, reference) is shared with the relevant payment gateway – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network operator or card payment processor – to complete the transaction. These providers receive only the minimum data required to process your specific transaction and are contractually prohibited from using your data for any other purpose.
6.2 Identity Verification Partners
KYC verification may involve sharing your CNIC data and supporting documents with a third-party identity verification service. These partners are bound by strict data processing agreements and relevant data protection obligations. CNIC data is used only to confirm your identity and is not retained by verification partners beyond the period required for the specific verification request.
6.3 Technology and Hosting Providers
pk365apk uses third-party cloud infrastructure and software services to operate the platform. These providers may process personal data as part of providing their services to pk365apk but act only on our instructions and are contractually bound to protect your data to the same standard we apply internally.
6.4 Legal Authorities
pk365apk will disclose player data to law enforcement agencies, regulatory bodies or courts when required to do so by a valid legal order, warrant or statutory obligation. We will only disclose the minimum data necessary to comply with the specific legal requirement and will notify affected players of such disclosures where we are legally permitted to do so.
7. Payment Data and PKR Transactions
Because pk365apk processes real-money transactions in Pakistani Rupees through local payment systems, the handling of payment-related personal data deserves specific attention.
7.1 Mobile Wallet Data
Your Easypaisa, JazzCash, NayaPay or SadaPay account number is stored against your pk365apk account to facilitate withdrawals. This number is stored in encrypted form and is accessible only to pk365apk's payment processing team. It is used exclusively for authorised withdrawal transactions that you initiate and is never shared with third parties beyond the specific mobile wallet operator required to process your withdrawal.
7.2 Bank Account Data
IBFT withdrawal details including your bank account number and bank name are stored in encrypted form and used only to process the specific withdrawals you request. pk365apk does not store your full banking credentials and does not have access to initiate any transaction on your bank account beyond the withdrawal amounts you specifically authorise on the pk365apk platform.
7.3 Transaction Records
All deposit and withdrawal transactions on pk365apk are recorded with timestamps, amounts, methods and reference numbers. These records are maintained for compliance, fraud prevention and dispute resolution purposes. You can view your full transaction history at any time from within your pk365apk account.
Protecting yourself: pk365apk staff will never ask for your mobile wallet PIN, bank password or full card details via chat, email or phone. If you receive such a request claiming to be from pk365apk, do not comply and report it to support immediately.
8. Cookies and Tracking Technologies
pk365apk uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how players use the platform.
You can manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your pk365apk account. Disabling analytics or functional cookies will not affect your ability to play but may impact your experience on the platform.
9. Marketing Communications
pk365apk may send you promotional communications about new games, bonuses, tournaments and special offers by SMS, email or push notification. We will only send these communications if you have given explicit consent during registration or at a later time through your account settings.
9.1 Opting Out
You can withdraw your consent to receive marketing communications from pk365apk at any time. To unsubscribe from email marketing, click the unsubscribe link in any pk365apk marketing email. To stop SMS notifications, follow the opt-out instructions in the message. To disable push notifications, change the notification settings on your device or within the pk365apk app. You can also manage all communication preferences directly from the notifications section of your pk365apk account settings.
9.2 Transactional Communications
Certain communications are not marketing and cannot be opted out of because they are required for the operation of your account. These include deposit and withdrawal confirmations, security alerts, KYC verification requests, account status notifications and updates to these Terms or this Privacy Policy. These communications are sent because they are necessary for the contractual relationship between you and pk365apk.
10. Your Privacy Rights as a pk365apk Player
As a registered player on pk365apk you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@pk365apk.ws.
Right of Access
Request a copy of all personal data we hold about your pk365apk account and how it is used.
Right to Rectification
Ask us to correct any inaccurate or outdated personal data held on your pk365apk profile.
Right to Erasure
Request deletion of your personal data where we no longer have a lawful basis to retain it.
Right to Restrict
Ask us to pause processing of your data while a rectification or objection request is under review.
Right to Portability
Receive a copy of your pk365apk data in a structured, machine-readable format for transfer to another service.
Right to Object
Object to our processing of your data for legitimate interests or direct marketing purposes at any time.
pk365apk will respond to rights requests within 30 days of receipt. Where a request involves a large volume of data or requires extensive investigation, we may extend this period by a further 30 days with notification. Some rights may be limited where we are required to retain data by law – for example, financial transaction records required for anti-money-laundering compliance cannot be erased on request regardless of account status.
11. How Long pk365apk Retains Your Data
pk365apk retains different categories of personal data for different periods, based on the purpose for which the data was collected and any legal retention obligations that apply.
- Account and identity data: Retained for the lifetime of your active pk365apk account plus a minimum of 5 years after account closure, as required for anti-money-laundering compliance.
- Financial transaction records: Retained for a minimum of 7 years after the date of each transaction in line with financial record-keeping obligations.
- KYC documentation (CNIC copies): Retained for 5 years after account closure or verification, whichever is later.
- Gaming and session data: Retained for 3 years from the date of each gaming session.
- Support communications: Retained for 2 years from the date of each interaction.
- Marketing consent records: Retained for as long as the consent is active plus 2 years after withdrawal of consent as evidence of the original consent decision.
When the retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
12. Children's Privacy
pk365apk is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. During registration, we collect your date of birth and verify it as part of our eligibility checks. KYC verification using CNIC documents provides a secondary check on player ages since CNICs are issued only to Pakistani nationals aged 18 and over.
If pk365apk discovers that personal data has been collected from a person under 18, the account will be immediately suspended, all associated personal data will be deleted and any deposits will be returned to the payment source. If you are a parent or guardian and believe your child has registered on pk365apk, please contact us immediately at support@pk365apk.ws so we can investigate and close the account without delay.
13. Changes to This Privacy Policy
pk365apk reviews this Privacy Policy regularly and updates it when our data practices change, when we introduce new platform features that affect data collection, or when legal or regulatory requirements change. When material changes are made to this policy, registered pk365apk players are notified by email to the address on file and/or by a prominent notice within the platform at their next login.
The updated policy will show the new effective date at the top of the page. Continuing to use the pk365apk platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you disagree with material changes to this policy, you may close your pk365apk account in accordance with the Terms and Conditions. We recommend bookmarking this page and checking it periodically.
14. Contact Us and Privacy Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how pk365apk handles your personal data, please contact our support team using the details below:
- Email: support@pk365apk.ws
- Live Chat: Available 24/7 on the pk365apk website and mobile app
- Response Time: Privacy-related requests are responded to within 30 days
- Languages: English and Urdu both supported
If you submit a privacy complaint and are not satisfied with pk365apk's response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. pk365apk will cooperate fully with any regulatory investigation of a privacy complaint.